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Respect for customers, understand customers, continue to provide products and services beyond customer expectations, customers are always partners. This is the service concept that we always adhere to and advocate.

1、 Every step, the first thing to think of is that after the enterprise has changed from the seller's market to the buyer's market, the consumer's consumption concept has changed. Facing a large number of goods (or services), consumers are more willing to accept good quality goods (or services). The quality here not only refers to the internal quality of the product, but also includes a series of factors such as the packaging quality and service quality of the product. Therefore, it is necessary to meet the needs of consumers in many aspects and to a large extent.

We should research, design and improve services from the standpoint of customers (or consumers), not from the standpoint of the company.

Improve the service system, strengthen the pre-sale, in sale, after-sale service, to help customers solve all kinds of problems in the use of goods, so that customers feel convenient.

Attach great importance to customer opinions, let customers participate in decision-making, and treat customer opinions as an important part of customer satisfaction.

Try every means to retain existing customers.

Establish all customer-oriented mechanisms. Among them, the establishment of various institutions, the reform of service process, etc., should focus on customer demand, and establish a rapid response mechanism to customer opinions.

2、 The customer is always right

1. Customers are buyers of goods, not troublemakers;

2. Customers know their own needs and hobbies, which is exactly the information that enterprises need to collect;

3. Because customers have "consistency", a quarrel with the same customer is a quarrel with all customers.

3、 There are three elements of customer satisfaction

Commodity satisfaction: refers to the customer's satisfaction with the quality of goods.

Service satisfaction: refers to the customer's positive attitude towards the pre-sale, in sale and after-sale service of the purchased goods. No matter how perfect the goods are and how reasonable the prices are, when they appear in the market, they must rely on services. "After sales service creates long-term customers".

Corporate image satisfaction: refers to the public's positive evaluation of the comprehensive strength and overall impression of the enterprise.